1. When will I receive a quotation?
We typically provide a quotation within one business hour after receiving your inquiry. If you need the price urgently, please call us or specify this in your email, and we will prioritize processing your request.
2. Can products be customized? What is the production lead time?
After placing an order, we can customize products according to your specific requirements using the latest technology.
The production lead time depends on the order quantity and product type. Generally, production can be completed within 30 working days after order confirmation.
3. What are your delivery terms?
We accept various delivery terms including Ex Works (EXW), Free On Board (FOB), and Cost and Freight (CFR). You may choose the most convenient and cost-effective option.
4. How are shipping costs and delivery times determined?
Shipping costs and transit times depend on the cargo volume, transportation method (sea freight, air freight, express), and your designated port/airport. We would appreciate it if you could provide relevant details so we can accurately calculate the costs.
5. What certifications do you offer?
We can provide CE certification, FCC certification, UKCA certification, RoHS certification, and factory test reports.
6. Do you support international technical support?
Our technical support team is available 24/7. With extensive on-site testing experience, we can quickly resolve issues. If necessary, our engineers can travel to your country to provide on-site assistance.
7. How long is a quotation valid?
Quotation validity is usually 15 days, depending on market fluctuations in raw material prices.
8. How can I obtain replacement parts for wearables and consumables? How should I handle broken components?
If such situations arise, please contact us promptly. We can supply replacement parts, consumables, and spare parts at a reasonable charge.
9. What are your payment terms?
For orders under $1,000, full prepayment is required. For larger amounts, we require a 30% deposit and 70% balance payment. We also accept letters of credit and open account (OA) arrangements.